Technical Support Agent

Automated Level 1 Support

Diagnose and resolve common technical issues automatically using AI-guided troubleshooting flows.

Automate Tech SupportView Demo
LlamaIndex
n8n
LangGraph
crewAI
LangChain
Opal
LlamaIndex
n8n
LangGraph
crewAI
LangChain
Opal
Troubleshooting

Expert Help, sans the Wait

AI Scanning Market Data...

Guided Flows

Step-by-step troubleshooting for common issues.

Context Aware

Knows user device/browser details automatically.

Smart Handover

Passes full logs to human agents if unresolved.

Tech Support Features

Scale your technical support capacity.

Interactive Diagnostics

Ask users specific questions to pinpoint the bug.

Screenshot Analysis

AI can analyze uploaded screenshots to understand errors.

KB Integration

Pull technical docs relevant to the specific error code.

SaaS Integration

Can check server status or account limits via API.

Ticket Generation

Creates detailed Jira/Linear tickets for escalated bugs.

Issue Trending

Spot emerging technical issues across the user base.

Remote Assistance

Co-browsing capabilities (optional add-on).

Auto-Remediation

Trigger scripts to reset passwords or clear cache.

FAQ

Tech Support FAQ

Q&A on automated technical assistance.

1

Can it handle complex bugs?

It handles L1 triage and common fixes. Complex bugs are routed to humans.

2

Is it secure?

Yes, SOC2 compliant and data is encrypted.

3

Does it integrate with Jira?

Yes, seamless integration with Jira, Linear, and GitHub Issues.

4

How do you build the flows?

No-code builder or ingest your existing runbooks.

Scale Your Support Team

Handle 5x the volume without adding headcount.

Automate Support
  • Faster resolution
  • Lower costs
  • Better developer experience
  • 24/7 coverage
  • Consistent answers